Shipping & Return Policies

We want you to love your YogaScape mat and your experience with us. Below you’ll find everything you need to know about returns, replacements, and shipping issues.

Delivery Times

Orders are shipped via trusted carriers. You’ll receive tracking details as soon as your order ships. Delivery times vary based on your location. Estimated delivery times within the U.S. are 5 - 7 business days.

Packages lost in transit.

If your package is lost in transit, please Contact Us within 3 weeks of the estimated delivery date. All claims that are confirmed as lost in transit will be reshipped to you at our expense.

Packages sent to non-existent address.

If the address provided is deemed insufficient by the postal service, the shipment will be returned to us. Once we’ve confirmed an updated address with you, we’ll reship your package. Please note: reshipping costs are the responsibility of the customer.

Packages that are unclaimed.

Shipments that go unclaimed are returned to our facility. If you would like the package resent, please Contact Us. Please note that you will be responsible for the cost of a reshipment to yourself or your end customer.

Products that are misprinted/damaged.

If you or your recipient notice an issue on the product(s), we sincerely apologize. Please Contact Us, and we will work closely with you to get the matter resolved. Any claims for misprinted/damaged/defective items must be submitted within 3 weeks after the product has been received.

Unused & Undamaged Mats

We accept returns of unused and undamaged mats for up to 3 weeks of delivery. To process a return, please visit our Returns Center.

Please note:

  • Mats must be returned in their original packaging or equivalent.

  • Return shipping costs are the responsibility of the customer.

  • Once received and inspected, we’ll issue a refund to your original payment method within 5–10 business days.

  • Shipping fees are non-refundable.

Questions?

We’re always here to help. Email us at support@yogascape.net or visit our Contact Page.

Last Updated: April 16, 2025